Exchange an Order

Exchange Items

At Wagner’s Tailoring, we carefully process every order based on the details confirmed by the customer at the time of purchase, including service type, size, design, quantity, and shipping address.

For this reason, we do not support exchanges for orders where incorrect selections were made by the customer, including but not limited to:

  • Incorrect size selected
  • Incorrect service or product selected
  • Incorrect design selected
  • Incorrect shipping address provided

Please ensure all information is accurate before completing your order.

Cancel an Order

Order Cancellation Timeframe

Customers may cancel an order within 6 hours of placing it.

After this period, the order may already be in processing or preparation for delivery, and cancellation may no longer be possible.

Cancellation Fee

If a cancellation request is approved, a 10% cancellation fee will be deducted from the total order value.

To request a cancellation, please contact us:

📧 Email: support@wagnerstailoring.com
🌐 Website: https://wagnerstailoring.com/

Return & Refund Policy

Return Timeframe

Our return policy is valid for 30 days from the date your order is delivered.

After 30 days, the order will be considered accepted, and we will no longer be able to offer a return or refund.

Eligible Cases for Returns or Refunds

You may request a return or refund if the item arrives in one of the following conditions:

  • Damaged or broken item
  • Incorrect item delivered
  • Size does not match the order
  • Design differs from what was ordered
  • Material differs from description
  • Product significantly differs from the original description

Condition of Returned Items

To qualify for a refund, returned items must meet the following conditions:

  • Unworn and unused
  • Unwashed
  • Not altered or modified
  • Returned in original condition
  • Include original tags
  • Returned in original packaging

Items that do not meet these conditions may not be eligible for a refund.

Proof Required

To process a return or refund, please provide:

  • Proof of purchase
  • Shipping receipt or label
  • Clear photos of the received item
  • Any relevant email communication

How to Request a Return or Refund

Step 1:
Email your request to: support@wagnerstailoring.com
Include all required documents.

Step 2:
Our support team will review your request within 2–3 business days.

Step 3:
If approved, we will provide return instructions and the return address.

Step 4:
Carefully package the item and ship it using a trackable carrier.

Step 5:
Send us the tracking number or shipping receipt via email.

Important Notes

  • Do not return items without prior approval
  • Unauthorized returns may not be accepted
  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable unless the error is ours
  • We are not responsible for lost or damaged return shipments

Refund Processing Time

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 2 business days
  • Refunds will be issued to the original payment method
  • It may take 10–15 business days for the refund to appear depending on your bank

If you have not received your refund after this period, please contact us at:
📧 support@wagnerstailoring.com

Customer Support

If you have any questions regarding exchanges, cancellations, or refunds, please contact us:

Wagner’s Tailoring
📧 Email: support@wagnerstailoring.com
🌐 Website: https://wagnerstailoring.com/