Exchange, Cancellation, Return & Refund Policy

Exchange an Order

Exchange Items

At Mr Thanh Tailor Shop, we carefully process every order based on the details confirmed by the customer at the time of purchase, including product type, size, design, quantity, and shipping address.

For this reason, we do not support exchanges for orders where incorrect selections were made by the customer, including but not limited to:

Incorrect size selected
Incorrect product selected
Incorrect design selected
Incorrect shipping address provided

Please make sure all information is correct before completing your order.

Cancel an Order

Order Cancellation Timeframe

Customers may cancel an order within 6 hours after placing it.

After this time period, the order may already have been sent to our processing or warehouse system for preparation and shipping.

If a cancellation request is submitted after this time, we cannot guarantee that the order can still be canceled.

Cancellation Fee

If the cancellation request is approved, a 10% cancellation fee will be deducted from the total order value.

To request an order cancellation, please contact our support team:

Email: support@mrthanhtailorshop.com
Website: https://mrthanhtailorshop.com/

Return & Refund Policy

Return Timeframe

Our return policy lasts 30 days from the date the order is delivered.

If 30 days have passed since delivery, the order will be considered accepted by the customer and we will no longer be able to offer a refund or return.

Eligible Cases for Returns or Refunds

Customers may request a return or refund if the product arrives in one of the following conditions:

The product arrives damaged
The product arrives broken
The product design differs from what was ordered
The product size differs from what was ordered
The product material differs from what was described
The wrong product was delivered
The product is significantly different from the original description

Condition of Returned Products

Returned items must meet the following conditions:

The item must not be worn
The item must not be washed
The item must not be modified in any way
The item must be returned in its original condition
The item must include original tags
The item must be returned in original packaging

Items that do not meet these conditions may not qualify for a refund.

Proof Required for Refund Requests

To process a return or refund request, customers must provide the following:

Shipping label or receipt
Proof of purchase
Clear photos of the product received
Screenshots of any email communication related to the order

How to Request a Return or Refund

Step 1
Send a refund request to:

support@mrthanhtailorshop.com

Include all required documentation listed above.

Step 2
Our customer support team will review your request and respond within 2–3 business days.

Step 3
If the return request is approved, we will provide the return address and instructions.

Step 4
Carefully pack the item and ship it back using a trackable shipping carrier.

Step 5
Send your return tracking number or a photo of the shipping receipt to our support email.

⚠️ Please note:

Do NOT return items without confirmation from our support team
Unauthorized returns may not be accepted

Return Shipping Cost

Customers are responsible for return shipping costs.

Return shipping fees are not included in the refund amount unless the return is due to an error on our part.

Refund Processing Time

Once we receive and inspect the returned item, we will notify you by email.

Approved refunds will be processed within 2 business days.

The refund will be issued to your original payment method.

Depending on your bank or credit card provider, the refund may take 10–15 business days to appear in your account.

If you have not received your refund after this time, please contact us at: